Last updated: 09/09/2025]

At Phangan Pilates, we value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and the rights you have regarding your information.

Who We Are

Our website address is: https://phanganpilates.com.
We are a Pilates studio located on Koh Phangan, Thailand, offering reformer Pilates, mat Pilates, and Pilates rehabilitation classes.

Information We Collect

When you interact with our website, we may collect the following information:

• Booking details: such as your name, email, phone number, and class preferences when you make a booking.
• Payment information: handled securely through third-party payment providers. We do not store full credit card details on our servers.
• Contact form submissions: details you provide when you get in touch with us.
• Analytics data: such as IP address, browser type, and site usage, collected via tools like Google Analytics.
• Advertising data: anonymous identifiers and cookies used for advertising campaigns (e.g., Google Ads, Meta Ads).

How We Use Your Information

We use the collected information to:

• Process and confirm bookings and payments.
• Communicate with you regarding your reservations or inquiries.
• Improve our website and services.
• Send updates, promotions, or newsletters if you opt in.
• Run advertising and remarketing campaigns to reach new and returning customers.

Cookies

Our website uses cookies to:

• Ensure the site works properly.
• Save your booking and login preferences.
• Analyze site traffic and performance.
• Support advertising campaigns (including remarketing).

You can control cookies through your browser settings. Disabling cookies may limit some website features.

Third-Party Services

We may share limited information with trusted third-party providers, including:

• Booking and payment systems (for secure processing of class reservations and payments).
• Analytics providers (e.g., Google Analytics).
• Advertising platforms (e.g., Google Ads, Meta Ads).

These providers only receive the data needed to perform their services and are not permitted to use it for other purposes.

Data Retention

• Booking and payment records are kept as long as legally required.
• Analytics and cookie data are stored according to third-party provider policies.
• If you contact us directly, we may retain your message and details to respond and improve our services.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to update or correct your information.
• Request deletion of your personal data (unless we are required to keep it for legal reasons).

To exercise your rights, please contact us using the details below.

Data Security

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “last updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phangan Pilates
📧 Email: phanganpilates@gmail.com
📍 Location: Koh Phangan, Thailand